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How (and Why) to Switch Your Automation and Control System Integrator

Today, I’ll be covering two things: Why switching systems integrators can benefit your facility and how to go about making the switch. If you already know why switching to a new systems integrator will benefit your facility and are more interested in figuring out how to switch, feel free to skip this next part and check out the following section.

Why is Switching Systems Integrators Worth the Effort?


First, know that there are a series of signs that can alert you that it’s a good idea to switch from your current integrator to a new one. I covered these signs in detail in a previous blog post:

  1. Malfunctioning Automation and Broken Controls
  2. Slow service response
  3. Lack of knowledge of your specific industry
  4. Missing deadlines
  5. Incomplete service offerings

Overall, if this list reminds you of your current provider, choosing a new provider better suited to your needs will benefit your facility in several ways. For example, with up-to-date, modern technology running your processes, your facility will increase its efficiency.

Updated automation technology helps facilities increase efficiencies by:

  • Automating previously manual tasks
  • Reducing product waste
  • Increasing yields without increasing production time
  • Increasing yields without inputting more material
  • Answering service calls immediately
  • Reducing facility downtime

All of these items work together to increase overall efficiency and benefit your bottom line.

Depending on your particular circumstances, there might be more risk associated with staying with a provider who doesn’t meet your needs than there is in finding a new provider. But, how do you go about switching to a new provider?

How to Switch to a New Systems Integrator

The first step in making the switch is to uncover what qualities you’re looking for in a new provider. One great way to get started is to list out the way your current provider is not meeting your needs.

Next, look for new providers you might want to switch to. It’s good to consider things like location, service area, service hours (are they 24/7/365?), level of experience, and relevant industry experience.

Then, it’s time to contact any potential providers to assess whether or not they’re a fit you’re your facility. Remember to ask questions about their services, capabilities, processes, and experience. During those initial conversations, be sure to pay attention to their communication style and how organized their approach is. These things will make a big impact on your ongoing professional relationship with any provider you choose.

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